Template FAQ

The most asked questions & answers are provided below for your convenience:

• How long does delivery take?

After payment, you will immediately receive an email with a download link that will enable you to access your template(s).

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• Will the templates work on my PC?

  The template(s) require Microsoft Word 97 or greater. 

• What countries will you sell the template to?

Just about anywhere!  We have a payment option for over 190 countries.

• If I need help, can I get support completing the template?

Yes, we're here to help!  Free support is currently included in the price of the templates.  You may ask as many questions as you like - our expert consultants answer over 85% of support emails within 4 hours.

• What is the difference between a DRP and a BCP?

In the traditional business context,  a Disaster Recovery Plan (DRP) should be purely focused on recovering the IT&T aspects of the business. A Business Continuity Plan (BCP) has a much more comprehensive scope than a DRP, as a BCP is focused on the whole business. E.g., includes procedures and process that provide for all critical processes (including IT&T) of the business.

Nevertheless,  the two terms are frequently used interchangeably.

Note: Emergency Services E.g., Police, Paramedics, and Fire Brigade use the term 'Disaster Recovery' in the context of catastrophic events that normally involves a substantial loss of life - Earthquake,  Wildfires, Terrorism Etc.

• Will the template work on a Mac?

Yes. You will need to be running the Mac version of Microsoft Word,  or MS Word compatible word processor software.

• I'd like to know more, can I speak to someone?

Yes,  please use our contact us page & one of consultants will be happy to call you and discuss your requirements in detail.